“Thinking Ahead, Moving Forward, WE ARE LOGISTICS.”

Customer Service

TIC Logistics provides customers with an ID and password to set up and access online live tracking and live chat. Each customer is paired with a TIC Logistics representative so that they may have a single point of contact and services tailored to their individual and unique needs. This representative acts as the point of contact for emergency requests during non-business hours. We also provide customers with two toll-free help-desk numbers which are available for 24/7 support and order inquiries.

AOG 24/7

We resolve any aircraft emergency situation within hours, allowing the airplane to promptly return to its schedule service. Our professional technicians have all the required tooling and equipment necessary to perform any component or part removal and replacement anywhere in the world. Our comprehensive process includes customs at origin and destination for the temporary admission of the aircraft parts and the return of the removed parts. Moreover, we offer the most competitive turnaround time frame in the market.

aogdesk@ticlogistics.com / operations@ticlogistics.com
Toll Free: 1.800.596.2454 / 1.866.378.6771